Purchasing Sr. Specialist

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Supply Specialist (GL20) position is a primary liaison with AHM’s highest-impact parts supplier network to ensure availability of service parts to American Honda dealers.  The Specialist’s primary responsibilities are to manage purchase receipts, maximize on time delivery, ensure overall supplier performance in accordance with department goals, maximize service level to customers, and perform root cause & countermeasure activities.  The GL20 position will further contribute by coordinating AHM’s most complex supply chain related to Local Suppliers, North American Honda Plants, Fabric-related suppliers, Kit-related suppliers along with Y-part management and issues arising from Tier 2 / Tier 3 suppliers, including supplier sourcing.  The GL20 position additionally provides managerial backup when required.

Key Accountabilities

• Vision: Ensure the department is 100% compliant with TREAD requirements; assist in developing departmental goals and objectives; continually challenge staff to meet their assigned goals and objectives; 
• Customer Focus: Maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute to improving customer lifetime loyalty. Support activities to achieve departmental customer service goals. Analyze and evaluate customer escalation(s) and/or dispatches to the appropriate department to ensure proper application of procedure and customer handling guidelines. Ensure overall case documentation quality, accuracy, completeness, and the appropriate application of policies and procedures.
• People Management: Direct Supervisors in difficult case situations by providing the methods to use and guidance in the decision-making review process, resulting in appropriately balanced (AHM/Customer) resolution. Ensure staff development activities through the Supervisors by monitoring, evaluating, and reviewing specialists’ call handling quality and case notes. Liaison with 3rd party vendors in relation to contingent work staff. 
• Planning/Organizing/Continuous Improvement: Support in planning, organizing and directing all activities within the department. Support with department operational development and long-range planning. Clarifies strategy and its practical implications for the team/department, making it actionable. Enhances and improves processes and policies that impact multiple teams and department(s). Ongoing review of Contact Center performance and applicable implementation of action plans. Support monthly Quality Assurance coaching sessions. 
• Communications: Utilize appropriate communication to ensure consistent and timely distribution of information to staff and management. Ensure effective communication between ACS, 3rd party staffing vendor, and training.  
• Associates and Self-Professional Development: Provide feedback to Region Managers to ensure their review and coaching skills are effective. Takes ownership of developing people and assisting them through the journey. Continually strive to transfer knowledge and experience to help shape associate understanding of management roles and responsibilities and provide meaningful reviews and critiques of staff performance.
• Adhoc Projects: Support critical projects to completion, meeting deadlines and ensuring the final outcome is of high quality and best financial interest for the department/company.

Qualifications, Experience, and Skills

• BA/BS degree in Business or equivalent
• Equivalent work experience acceptable
• Supply chain affiliations (i.e. APICS) and/or Master’s Degree a plus
• 5 + years of supply chain and/or equivalent work experience, automotive background preferred
• Working knowledge of Delivery and Service Level
• Proven leadership experience
• Experience in international business beneficial
• Negotiating
• Planning & Organizing
• Communication & Informing Skills
• Prefer advanced knowledge of Honda Drawings, including color charts & familiarity with specifications of parts and materials
• Parts interchangeability identification and submission to SPR-O
• Troubleshoot supply chain complexities involving Tier 2 / Tier 3 suppliers, find and establish alternate supply routes for critical parts, and resolve procurement issues related to raw materials and/or other complex solutions to improve parts availability.
• Project Management experience
• High degree of internal collaboration to ensure stable parts supply
• Working knowledge of tooling ownership and operation, raw materials procurement, and manufacturing methods
• Capability to establish and facilitate Seihan meetings
• Ability to support department specialists based on knowledge & experience
• Presentation Skills required

Workstyle

• Hybrid

Benefits and Total Rewards

• What differentiates Honda and makes us an employer of choice?

   Total Rewards:

• Competitive Base Salary:

• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

• Annual Bonus
• Industry-leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, and personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

•  Career Growth:

• Advancement opportunities
• Career mobility 
• Education reimbursement for continued learning
• Training and Development programs

•  Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.