Warranty Expense Control, Auditor

What Makes a Honda, is Who makes a Honda

This position is not eligible for sponsorship.

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Location

Torrance, California

Job Purpose

The primary responsibility of the Auditor of Warranty Expense Control is to assist the team in daily monitoring of abnormal warranty expense trends, and auditing of dealers. Assist in activities related to both dealer self-audits and dealer field audits (Honda and Acura).  Interface with Zone Manager, Assistant Zone Manager and District Manager personnel to evaluate warranty practices at dealerships, address aberrant claims and implement countermeasures to improve accuracy and integrity of future claim submissions.

Assist in dealership warranty expense trends and fulfill any debits as needed while consulting with Zone, AZM and DPSM. 

Assist in administering Archiving Certification Program (EAC) in order to improve the efficiently of audits while maintaining the integrity of dealership warranty record management.

Assist in the determination of business rules to be included in warranty system enhancements, including National Claim Scoring, New Warranty System 2, Over / Under Standard and warranty audit databases.  Ensure that inappropriate claims are rejected during validation process in order to improve overall dealer claim accuracy and reduce debits needed during audit review.

Key Accountabilities

• Conduct self-audits and assist dealership on site National audits
• Data Analyze for dealer aberrant behavior
• Assist Sr. Auditor with administrative work (Dealer notification)
• Field Training / Support
• Monthly reporting to Department KPI
• Identify aberrant Goodwill claims and rectify claim submission 

Qualifications, Experience and Skills

• BA in business preferred or equivalent experience
• Knowledge of AHM Service Operations
• Strong understanding of dealership financial statements, audit activities, and warranty processes
• Automotive field experience preferred
• Proficient in Microsoft Office 
• Ability to analyze data and maintain complex databases
• Ability to review financial statements and warranty claims
• Strong communication and interpersonal skills
• Ability to work independently 
• Ability to respond to requests from Dealerships, Field Associates, Managers, Executive Management

Workstyle

• Review repair orders and supporting documentation provided by dealerships (self-audits range from 20 to 50 repair orders, national audits range from 150 to 1,000 repair orders)
• Work environment is high stress and demanding
• Travel requirement is 10% minimum
• Performing National audits entails long 8+ hour workdays

Benefits and Total Rewards

What differentiates Honda and make us an employer of choice?

 
Total Rewards:

• Competitive base salary
• Overtime compensation
• Annual Bonus
• Associate lease car program with a cost
• Industry leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

 
Career Growth:

• Advancement opportunities
• Career mobility 
• Education reimbursement for continued learning
• Training and Development programs
   

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.