Vehicle QA Lead

Legal Entity: American Honda Motor Co., Inc 

Business Unit: Digital Services & Marketing 

Division: Digital Services Development and Opratio 

Work Location: Torrance - Main Campus Location

Career Level: 4 

Salary Range: $86,700.00 - $130,000.00 

Job Purpose: 

The Software QA & Governance Department under Digital Services Development division (DSD) of American Honda Motors (AHM) is responsible for operations and quality management of digital services and software products, including Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/Call Center support and training, release approval, architecture, cybersecurity, and Divisional PMO/Admin services.

The department is actively searching for a driven and seasoned Lead QA Analyst with comprehensive expertise in mobile, web, and telematics ecosystems. This individual will play a pivotal role in sustaining high-quality management across all supporting digital service applications. The candidate should grasp the challenges faced by customers and dealers, identifying pain points and gaps. Their goal is to enhance and elevate quality. The ideal candidate must collaborate closely with product and program development, manages day-to-day operations, and partners with solutions architect teams to drive the success of all Digital Services initiatives

Key Accountabilities:

Responsible for managing a team of QA analysts and testers
Manage teams to work closely with the development team to understand and document the business and functional requirements and designs
Design and implement testing plans for products
Identify procedures and scenarios for the quality control of products and services
Process product reviews and inform the development team of defects and errors
Communicate quantitative and qualitative findings from test results to the development team
Monitor efforts to resolve product issues and track progress
Ensure that the final product satisfies the product requirements and meet end-user expectations
Spot areas for improvement to enhance the product's efficiency
Research the current market for similar products and compare results
Support the strategy to improve Digital Services and overall quality of the products and services that DSD division provides both internally to Honda and to AcuraLink/HondaLink customers by achieving the goals for your area of responsibility.: 
o    Applies continuous improvement methods to resolve quality and other problems in a timely fashion.
o    Continually oversees and manages process improvements. Works for incremental improvements in operational efficiency, despite obstacles and challenges.
o    Identifies, evaluates, and confirms true root cause of problems. Uses logic and creativity to solve problems. Gathers and analyses sufficient information prior to making decisions, including risk and long-term implications.
o    Identifies areas that require strengthening and brings forward to management.
Collaboration and Cooperation: 
o    Considers and responds appropriately to the needs of others in the spirit of building collaborative relationships.
o    Promotes inclusion; reaches out to understand diverse viewpoints and shares ideas.
o    Seeks to build internal or external partnerships to better accomplish goals.

Qualifications, Experience, Skills:

Minimum Educational Qualifications:

Bachelor's degree in computer science or related discipline, or have equivalent experience

Minimum Experience:

Strong customer-focused and quality mind-set
5+ years of quality management in the automotive area
5+ years of project and support experience in the automotive area
5+ years strong system and data analyst experience 
2-3 years of Automotive, Telematics/Connected Vehicle or Consumer Electronics/IoT experience desired

Other Job-Specific Skills:

Understanding of customer / production support and product operation 
Strong communications and relationship 
Strong technical skills and Problem-solving skills
Good analytical skills 
Technical understanding of cloud, mobile, web, services-based solutions
Ability to manage time and diverse activities under deadlines while delivering quality results, on time, on budget
Experience working with different teams with differing priorities and levels of expertise
Innovative, tenacious, and proactive mind-set
Professional writing skills

Job Dimensions:

No. of Direct Reports: 1

No. of Indirect Reports: 1

Financial Dimensions: Fiscal Responsibility of BU Investment

Working Conditions: 

Occasional travel and overtime  
 

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.