Fleet Registration Analyst

Job Purpose

The Registration Analyst is responsible for the validation and handling of property tax payments, new vehicle registrations, vehicle renewals, vehicle relocation assistance, maintenance claim processing, associate maintenance reimbursements, moving violation expense reconciliation and tolls management for company fleet vehicles in operation. The objective of this position is to monitor registration activity to ensure timely processing for vehicles in service, reconcile related data, implement cost reduction measure, and reduce expense risk. This position will also be responsible to achieve supervisor training as part of CVAs succession planning for CVA’s Fleet Management Registration Team Lead.

Key Accountabilities

•    Analyse and identify gaps within all fleet vehicle processing activities and develop
•    action plans for resolution and improved efficiencies.
•    Analyse vehicle registration data to prioritize activity based on expiration timing.
•    Strategize with vendors and dealers to ensure timely completion of titles, property
•    taxes, new vehicle registrations and renewals.
•    Manage toll violations for in-service fleet vehicles to determine associate accountability
and resolution.
•    Determine strategy for toll violation reductions.
•    Present key findings for all fleet vehicle processing activities and countermeasure
plans to Management.
•    Support the validation of property taxes for new vehicle registrations and renewals.
•    Support with new vehicle registrations outside of standard flow.
•    Support with Dealer Claim validation and payments.
•    Support associates with vehicle state transfers.
•    Coordinate with the Data Team to reconcile the vehicle inventory fleet.
•    Oversee the Fleet e-mail inbox to ensure timely resolution and customer satisfaction.
•    Ensure proper logging of fleet vehicle processing activity in mainframe and MS Office.
•    Ensure proper distribution and logging of CVA mail correspondence.
•    Ensure proper accounting and filing of vehicle titles for the company vehicle fleet.
•    Conduct Physical title audits twice a year.
•    Validation and processing of vendor invoices.
•    Process Title Lien releases.
•    Processing of associate refunds.
•    Process Notary requests for dealer titling and registration completion.
•    Ad-hoc reporting requests

Qualifications, Experience, and Skills

Minimum Educational Qualifications:

• College degree or equivalent work experience

Minimum Experience:

• 2-3 years in Customer service environment
• 1-2 years in Department of Motor Vehicle processing environment
• Proficiency in MS Office applications (Excel, Word, and PowerPoint)

Other Job-Specific Skills:

• Excellent interpersonal and communication skills
• Basic knowledge of CICS, Honda/ Acura products, Honda / Acura accessories,
• dealer sales / service operations
• Active California Notary Public License

Job Dimensions

No. of Direct Reports: 0

No. of Indirect Reports: 0

Financial Dimensions: Yearly Property Tax / Registration Costs ~ $2.5M

Decisions Expected

• Validate vehicle registrations, renewals & property taxes (in service, planned disposition, sold) to achieve AHM cost reduction efforts.
• Analyse data and determine strategies for timely registration / renewal completion to improve associate satisfaction.
• Present key findings of activities and countermeasure plans to Management.

Working Conditions

• Office Work Environment
• No Travel Required
• No Physical Demands