Field Technical Sr. Staff (100463)

Requisition ID:  2007

Torrance, CA, US, 90501

Workstyle:  Remote
Shift:  1st
Salary Range:  $79,700.00 - $119,600.00

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service-related activities.   The Field Technical Specialist Lead (FTS-Lead) will support day to day review of Field Technical Specialists (FTS) in efforts of buyback prevention and improve dealer Fixed on First Visit performance.  This position will quality check case documentation to ensure its accuracy, provide feedback on improvement areas to FTS team as well as assist in repair direction and hands on assistance as needed.  

Key Accountabilities

  • Reduce vehicle buybacks and trade-outs: 10% reduction over previous fiscal year.
  • Monitor weekly Mediation report to stay on top of potential buybacks.  Assist with large multi day repairs.  Provide quality checks and review customer vehicle comeback situations with FTS on a monthly basis. 
  • Lead quality touchpoint and training for all FTS.  Work with multiple departments and: i.e. Engineering, Product Development and Market Quality to provide market feedback on technical discoveries.  FTS team target to fix > 95% of vehicles on the first visit
  • Professional Development & On Boarding:  Track FTS team training percentages and ensure training plans are created and met. FTSS to work/travel with team members and focus on areas of improvement.  FTSS will assist with interviews and on boarding.  
  • FTSS to coordinate District Manager joint visits with the Zone teams and direct Fixed First Visit “FFV” focus. FTSS to build strategy that targets and the greatest FFV impact.
  • Administrative duties: FTSS to ensure that FTS members are creating and updating Techline reports within 24 hours of vehicle inspection / repair completion.  Conduct quartlery performance reviews with FTS team members in responsible region.
  • Special Projects: Coordinate testing of tools and provide feedback.  Manage inventory of special tools when necessary. FTSS to work with team on special project coordination and implementation.  Assist Market Quality Data with DVR support activity.  

Qualifications, Experience, and Skills

  • Automotive technical school or 8 years on-the-job experience.
  • Automotive training:  must be ASE certified or equivalent experience and possess extensive troubleshooting skills.
  • Extensive automotive technical experience required
  • Requires excellent interpersonal, verbal, and written communication skills. 
  • Position requires extensive travel and may require relocation.
  • Prior experience managing a team

Working Conditions

  • Remote

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

 Total Rewards:

·    Competitive base salary 

Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
·    Annual Bonus

·    Industry-leading Benefit Plans (Medical, Dental, Vision)

·    Paid time off, including vacation, paid holidays, sick time, and personal days

·    401K Plan with company match + additional contribution

 Career Growth:

·    Advancement opportunities

·    Career mobility 

·    Education reimbursement for continued learning

·    Training and Development programs

 Additional Offerings:

·    Wellbeing program

·    Community service and engagement programs

·    Product programs

·    Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Bring the Future

Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives. 

You’re invited to
bring your skills, bring your background, and  bring the future at Honda. 

Apply today.  

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Nearest Major Market: Los Angeles