CX Business Intelligence Manager II
Torrance, CA, US, 90501
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose
American Honda Motor is looking for an experienced manager to join our Business Intelligence team. As a Business Intelligence Manager, you will partner with multi-functional teams to design, develop, and deliver comprehensive data and reporting solutions that allow business teams to make informed decisions. You and your team will provide data processing, analyses, dashboards, insights, and recommendations to improve our digital products, ecommerce, and customer marketing strategies.
Key Accountabilities
- Develop a scalable business intelligence function and infrastructure for multiple business units at American Honda Motors
- Manage and execute a technical roadmap that builds our analytics and reporting databases
- Partner with data engineering teams to create ETL requirements that transform and load data from internal or external sources. Develop and manage data models and pipelines.
- Deploy and manage adaptation of new BI tools and services
- Provide guidance to business teams on data sources and dashboards. Ensure consistency in data use across teams
- Identify manual and inefficient recurring processes in data analytics and implement automated solutions
- Manage and prioritize analytic work queue including problem formulation, data gathering and requirements specification, processing, analysis, and presentations. Build automation and analysis pipelines to provide insights at scale
- Work with business and analytic leaders to create key indicator dashboards that measure the performance of digital product, marketing, and customer experience
- Partner with product, marketing, and other business teams to define data reporting requirements and deliver capable BI resources and solutions
- Analyze and curate large data sets using data preparation applications and SQL
- Build and maintain reports, dashboards, and presentations that provide insights in an intuitive manner to support business decisions
- Provide analysis, insights, and recommendations to improve customer acquisition, engagement, and retention on Honda products and services
- Support A/B testing to identify opportunities in product user experience
- Manage and provide all ad-hoc analytics
- Recruit and manage a team of business intelligence analysts
- Drive decision making on resource allocation and talent development
Qualifications, Experience, and Skills
- BA/BS degree in Computer Science or equivalent practical experience in business intelligence, data engineering, or analytics role
- 10+ years of industry experience in managing complex and unstructured data sets, developing analytic and reporting data warehouse, data marts, and data pipelines
- 8+ years of experience using SQL and/or Python to manipulate data and provide data analytics
- 8+ years of experience in managing analytics and reporting data tables that supports large or multiple business units
- 8+ years of experience developing dashboards and visualizations with PowerBI, Tableau, or other reporting applications.
- 5+ years of experience as people manager
- Strong problem-solving skills – using data in identifying and solving problems, managing stakeholder issues, create efficient analytic solutions, and present results and recommendations to influence decisions
- Ability to define data infrastructure roadmap and manage multiple projects simultaneously
- Experience developing data integrations with different data sources and systems
- Strong knowledge of relational database concept
- Experts in data analytic methods and statistics
- Demonstrates clear communication and presentation skills (oral and written)
- Work independently in a dynamic environment
Working Conditions
- Hybrid
- Salaried, exempt desk job
- Overtime, as required
- 5% travel
What differentiates Honda and make us an employer of choice?
Total Rewards:
• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
Career Growth:
• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs
Additional Offerings:
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs
• Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Nearest Major Market: Los Angeles