Voice of Customer Sr. Specialist

Legal Entity: Honda Dev. and Mfg. of Am.,LLC
Business Unit: Development Strategy BU
Division: Development Planning and Operations DIV
Work Location: Auto Development Center
Shift: 1st
Career Level: 4
Job Grade: Exempt-3 

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company which serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

About this Position: 
As VOC Senior Engineer I, you will support a design division(s) in thoroughly understanding the customer experience and improving alignment between design concept and customer expectations.

Responsibilities include:
Customer Voice expert for assigned area(s).
•    Analyze customer feedback such as warranty, IQS, Consumer Reports, etc from a customer viewpoint & align it to the engineering background & technical strategies of internal Design Groups.
•    Apply SME level technical & data analysis skills using variety of tools (ad-hoc, mTab, Excel, QlikView, SQL, etc).  Regularly apply Engineering approaches to analysis.
•    Conduct competitor benchmarking activities and correlate findings to customer market feedback
•    Concisely summarize & communicate customer priorities to promote design strategy improvements.
•    Lead PDCA initiatives for assigned area(s)
•    Support long-term strategy and design planning, including Research themes
Subject matter expert (SME) & window for external “customer voice” partner (ex. Consumer Reports)
•    Disseminate related information & share pertinent summaries with Organization
•    Build mutually beneficial business relationship thru strong communication & Organizational alignment.
•    Go to person for related questions & requests from entire Organization.
•    Apply Engineering background to support technical discussions outside Honda
•    Demonstrate high professionalism representing Honda thru communication & external facing events.
Project leadership & support.
•    Lead internal VOC projects as assigned.  Support higher level Organizational projects as needed.
•    Continuous self & skill progression with goal of being able to lead high level projects in future role(s).
•    Utilize Engineering approach towards situation assessment & path forward proposal.
•    Leverage SME skills / knowledge in areas of Honda customer feedback data sources, data analysis, deep Honda & competitor product understanding, etc
•    Create concise presentation decks and slides needed to communicate effectively for assigned areas.
•    Key needed proven attributes include assessment, correlation, organization, & communication skills.
Internal VOC Team regular support (planned & unplanned)
•    Support the development of your VOC colleagues where your strengths align with their goals
•    Maintain assigned upkeep areas for company internal VOC SharePoint
•    Miscellaneous related needs as they arise.

Who we are seeking:
Required Experience:
5+ years of relevant experience.
Required Education:
Bachelor’s degree in related field (Engineering preferred) or equivalent experience
Other job-specific skills:    
•    Strong technical background with proven ability to quickly grasp new technical concepts.  
•    Must be able to effectively communicate subjective views (customer perspective) to a technical audience.
•    Demonstrated ability to communicate effectively at both a high level (to executive leadership) and at a very detailed level (to design engineer)
•    Proven ability to take high level direction or requests and dig deeper than face value to maximize benefit and represent the actual needs of the customer.
•    Ability to take high-level direction and press forward in ambiguity, with minimal guidance.
•    Persistence and long-term viewpoint is critical to success and job satisfaction.

Additional Position Factors:
•    Hybrid Work Style (typically 3 days in office per week)
•    Typical day:  Office or remote environment.  Desk work ~70%, meetings ~25%, Vehicle checks ~5%
•    Some travel required, including factory trips where work environment will require extensive time on feet.
•    OT:  Typical 5 to 10 hours per week

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo.  We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda.  Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment.  We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities.  We are Honda!

What differentiates Honda and make us an employer of choice?

Total Rewards:
•    Competitive Base Wages (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Paid Overtime
•    Regional Bonus (when applicable)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development Programs 

Additional Offerings:
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Tuition Assistance & Student Loan Repayment
•    Elder Care Support
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.