Lead-Member Service

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

This position, along with the branch supervisor position, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

Key Accountabilities

• Support Branch Staff-Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goals.
• Member Service-Able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, and completing IRA documents etc.
• Sales-Support the Branch Supervisor to build and maintain an environment where staff are evaluating members needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals.
• Technical and Analytical Skills-Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies in order to reinforce knowledge with staff, and able to multi task.
• Support Branch Supervisor with strategy for branch meeting all goals and metrics
• Support Branch Supervisor to ensure all policies and procedures are followed and maintained
• Communicate effectively with the Branch Supervisor on all aspects relating to the branch, whether it member or staff related.
   

Qualifications, Experience, and Skills

• High School Diploma or GED Equivalent
• At least 2 years of customer service related field    
• Consumer lending experience
• Strong customer service/sales skills in a Financial Services Environment
• Strong leadership skills
• High professional standards including ability to maintain confidentiality

Workstyle

• Onsite

Benefits and Total Rewards

• What differentiates Honda and makes us an employer of choice?

   Total Rewards:

• Competitive Base Salary:

• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

• Annual Bonus
• Industry-leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, and personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

•  Career Growth:

• Advancement opportunities
• Career mobility 
• Education reimbursement for continued learning
• Training and Development programs

•  Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.