District Marine Service Manager, Southwest

Job Purpose

Deliver technical service support, education, and problem resolution directly to marine dealers, to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance the marine dealer's service efforts. Visit all new marine dealers to initiate understanding of how Honda Marine operates in all product support phases and what responsibilities the dealer has to Honda Marine and the mutual customer. Educate dealership personnel in each of the dealership's Service-related departments as to Honda Marine policies, procedures, general Honda Marine operations and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information of Honda product performance to help improve products for the future. Primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.

Key Accountabilities

• Provide customer support for dealers and retail customers. Supporting any issues our product is having.
• Provide field technical product information. If product has issues or flaws in the field report back to Japan.
• Provide technical training information and motivation. Give training in our dealerships to help our techs.
• Complete special projects as assigned. May be performance testing or training our outside staff.
• Support Techline call duties on a scheduled basis. Taking calls on the phones and helping with dealer issues.

Qualifications, Experience, and Skills

• Bachelor’s degree in Business or Industrial Field is preferred, or equivalent experience in a related technical field
• Vocational or marine technical training education is desirable
• 5 years technical and at least two years management experience at retail or wholesale level in the marine (or related) industry, to include service management, field service representative, or technical training
• Good working knowledge of the marine industry, marine industry products, excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis and repair
• Dealing with people and complex issues is an essential part of this position. Good interpersonal skills and the ability to communicate on any level with internal or external personnel. Strong skills in negotiation and motivation is a must
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment. Working knowledge of P/C computer systems and all common office program applications for reporting and presentations

Working Conditions

• Remote
• Travel more than 75% of the time
• Occasional weekend work
• Must be competent at operating boats and towing trailers