Specialist-Fld Tech
Torrance, CA, United States, 90501
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
About this Position:
The Parts & Service Field Operations department provides dealer consulting and support to improve the customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service- related activities. The Field Service Engineer will support buyback prevention and fixed first visit by fixing difficult to repair vehicles and provide in-dealership training.
Responsibilities include:
- Provide on-site technical assistance to dealer
- Reduce vehicle buybacks and trade outs
- Assess skill level and training needs of dealer technical staff and provide training
- Create Techline cases for all vehicle repairs and buyback review reports
- Create field quality reports
- Test and inventory special tools and support service engineering data collection activities
- Provide technical support for arbitration hearings
- Attend training for new models, current issues, and new technology