COE Function Lead

Job Purpose

Provides for the acquisition, development, maintenance, and support of information technologies and tools required to facilitate the internal clients’ business operations and interaction with external business partners and customers. Provides application development support throughout all stages of the software development lifecycle.  Acts as the liaison between the internal client and external development resources communicating and clarifying requirements, facilitating testing feedback, and managing the deliverables.

Key Accountabilities

• Independently identifies business process improvement opportunities across LOB’s and builds business case to encourage implementation.  Reviews new business process designs or process design changes for conformance to existing standards and strategies; issues recommendations to CAB/BDC.  Develop metrics to judge success.
• Performs process analysis, requirements definition, design and simulation of FICO, OTC, PTP, or SCM functions.  Works with technical team and end users to map new business processes or potential enhancements on SAP and interfaced systems. Coordinates work of consultants and/or AMS engaged for specific initiatives for the assigned functional area. 
• Owns and maintains functional design documentation to reflect business process changes, in accordance with Change Management policies.  Ensures functional business requests are consistent with governance strategy and the IS business support model.  Coordinates effectively between functional, AMS, and technical team members to deliver break/fix and enhancement changes.
• Communicates change impact items to user community timely & effectively
• Create and maintain systems documentation including high-level design, process maps, features, and dependencies
• Determine best method to affect training of operators on new applications/modifications and support development of training documentation.  Select and train “Super Users” where appropriate.

Qualifications, Experience, and Skills

Required Experience
- Equivalent experience in lieu of education.

Required Education
- Bachelor’s degree or equivalent experience.

Other job-specific skills
- Strong analytical skills (Required)
- Strong written and verbal communication skills
- Strong interpersonal and collaborative skills (Required)
- Project organization and management
- International travel (Required)
- Extensive experience with enterprise application development and support
- Familiarity with sales, purchasing, and manufacturing operations
- Exposure to accounting and finance principles and standards
- Implementation of enterprise applications
-Experience configuring and supporting enterprise applications in production at HTA (e.g., SAP S/4HANA, eMO, Amber Road, PLEX, 3rdwave)

Job Dimensions

• No. of direct reports: 0
• No. of indirect reports: 3-5 functional AMS contractor consultants
• Financial dimensions: Analysis of month-end closing reports and financial statements in support of LOB’s and accounting & finance.

Decisions Expected

• Prioritization of daily activities to meet agreed objectives and requests to re-prioritize activities, revise schedules, or get additional resources to achieve agreed objectives
• Determining need for conference calls and meetings and proposed meeting times, locations, attendees, and agenda as necessary
• When to escalate an issue to Supervisor and a proposed course of action based on understanding of situation
• Establish contacts with outside trading partners for initial setup and issue resolution
• Resolve daily operational issues through collaboration with software vendor

Working Conditions