Field Service Representative - Marine
Alpharetta, GA, US, 30005
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose
In this role, you will be responsible to deliver technical service support, education and problem resolution directly to marine dealers, to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance the marine dealer's service efforts. Visit all new marine dealers to initiate understanding of how Honda Marine operates in all product support phases and what responsibilities the dealer has to Honda Marine and the mutual customer. Educate dealership personnel in each of the dealership's Service-related departments as to Honda Marine policies, procedures, general Honda Marine operations and product technical items. Retrieve marketplace information of Honda product performance in order to help improve products for the future. Actively participate in Marine techline, supporting dealers’ technical issues and act as a liaison to resolve customer relations issues in a timely manner and ensure customer satisfaction.
Key Accountabilities
- Provide technical support for dealers through on-site visits
- Provide technical support for dealers through marine related Techline operations
- Provide customer support for dealers and retail customers
- Provide technical training to internal & external personnel
- Complete special projects as assigned
Qualifications, Experience, and Skills
- Bachelor’s degree in Business or Industrial field is preferred or equivalent experience in a related technical field
- Vocational or Marine technical training education is desirable
- 3 years technical and at least 2 years management experience at retail or wholesale level in the Marine (or related) industry, to include service management, field service representative, or technical training
- Good working knowledge of the Marine industry, Marine industry products, excellent technical understanding of Marine internal combustion engines, Marine drive lines, Marine rigging, diagnosis, and repair
- Dealing with people and complex issues is an essential part of this position. Good interpersonal skills and the ability to communicate on any level with internal or external personnel. Strong skills in negotiation is a must.
- Ability to operate and train on key automotive/Marine precision measuring equipment and engine monitoring equipment. Working knowledge of P/C computer systems and all common office program applications for reporting and presentations.
Workstyle
- Remote
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive Base Salary
- Annual Bonus
- Overtime
- Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, paid holidays, sick time, personal days
- 401K Plan with company match + additional contribution
- Relocation assistance
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta